Terms & ConditionsSailing School & Sailing Holidays
The following Booking Conditions together with the general information found on our website form the basis of your agreement with Zephyr Sailing. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Zephyr Sailing.
1. Making Your Booking
Bookings must be made via email. The person making the booking will be deemed to be the party leader. The party leader must be at least 18 years old on the date of travel and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. In making the booking the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. Once we have received your booking and all appropriate payments, we will confirm your arrangements by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
Payments can be made by BACS/bank transfer/cash, including the security deposit for bareboat charter.
In order to confirm your chosen arrangements, a deposit of £20% of the total holiday cost (or full payment if booking within eight weeks of departure) must be paid at the time of booking, with the balance to be paid within eight weeks of departure. The balance needs to be paid within one month of departure.
The security deposit for bareboat charter, however, need not be paid until within 7 days of departure.
Return of security deposits:
Security deposits are fully refundable subject to yachts being returned without any loss of or damage to the yacht or it’s equipment howsoever caused. In this case, deposits will be returned within 24 hours of the end of charter. Any loss or damage to the yacht or it’s equipment caused during the charter will be bought to the attention of both parties at the time of disembarkation – to this end a thorough examination of the yacht will take place with you at the beginning and at the end of the charter. The cost of replacing/making good will be deducted from the deposit based on local costs and in this case the deposit will not be returned until this cost has been established. Please note lost outboard motors can only be replaced with new ones.
End cleaning is included in your holiday cost. This does not include washing up, and we reserve the right to charge for cleaning if the yacht is left in what we consider an unreasonable state.
3. The Cost of Your Arrangements
We reserve the right to increase or decrease the prices of unsold arrangements at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your arrangements are confirmed. The price of your chosen arrangements will be confirmed at the time of booking
All arrangements – please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking.
4. Changes by You
Should you wish to make any changes to your confirmed arrangements, you must notify us via email as soon as possible. Whilst we cannot guarantee being able to change arrangements, we will do our utmost to do so.
5. Cancellation by You
Should you or any member of your party need to cancel your chosen arrangements once they have been confirmed, the party leader must immediately advise us via email. Your notice of cancellation will only be effective when it is received by us. If you do cancel, the following cancellation charges will be payable.
Within 14 days of your trip – 100% of monies paid to us
Within 28 days of your trip – 50% of monies paid to us
Within 50 days of your trip – 30% of monies paid to us
Within 56 days of your trip – deposit only
The security deposit for bareboat charters is not affected by cancellation charges, and in such cases will be returned in full.
If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are notified via email. Where a transfer to a person of your choice can be made, any additional costs incurred must be met by yourselves.
6. Other Changes and Cancellations if We Change or Cancel Your Booking
If for any reason we are unable to supply you with the yacht or course you have booked, we will offer one of the following:
A smaller and or cheaper yacht, the price difference being refunded to you.
A larger and or more expensive yacht, at no extra cost to you.
A full refund to you of all monies paid to us.
7. Force Majeur
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations or those of any service provider is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in Clause 10(1) below) as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the provider of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
8. Our Liability to You
1. We promise to make sure that the arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
2. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or‑ the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or‑ ‘force majeure’ as defined in Clause 9 above.
3. Please note, we cannot accept responsibility for any services which do not form part of our contract.
We strongly recommend you take out your own travel and medical insurance.
10. Complaints and Problems
In the unlikely event that you have any reason to complain or experience any problems with your arrangements whilst away, you must immediately inform our representative (if there is one) and the supplier of the service(s) in question. Any verbal notification must be put in writing and given to our representative (if there is one) and the supplier as soon as possible. Until we know about a problem or complaint, we or the supplier cannot begin to resolve it. Most problems can be dealt with quickly. If your complaint or problem is not resolved to your satisfaction you must write to us within 28 days of your return to the UK giving your booking reference and full details of your complaint.
When you book with or through us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid for directly at the time. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If, in the opinion of the skipper, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the skipper is entitled, without prior notice, to terminate the arrangements of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the yacht at the earliest opportunity. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
12. Special Requests and Medical Problems
If you or any member of your party has any medical problem or disability which may affect your arrangements, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we or the supplier of the service in question reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
13. Website Accuracy
Please note, the published information and prices may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of such information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
14. Safety Standards
Please note it is the requirements and standards of the country in which any services which make up your arrangements are provided which apply to those services and not those of the UK (unless specified otherwise – eg. RYA courses operated abroad). As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
Get In Touch
London +44 (0) 208 340 2918